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Black Ops Cold War Xbox Series X crashing: How to fix it

Black Ops Cold War hasn’t quite gotten off to the start Activision and developer, Treyarch, would have probably hoped for. The game, specifically the Xbox Series X version, is crashing frequently in multiplayer and Warzone. Additionally, some of the crashes are so bad that it’s actually crashing the Series X entirely, effectively hard resetting the console. Here’s how to fix it.

What’s happening?

Players are noting that ever since the latest Black Ops Cold War update a few days back, the game is suffering from severe performance issues.

This author experienced this extensively over a few days: the crashes and issues varied, from the game crashing back to the Series X UI whenever I tried to load leaderboards, to my console resetting completely whenever large explosions and multiple players were on screen at once.

black ops cold war xbox series x crashing

Additionally, the game would slow down and often “skip” completely whenever an enemy player suddenly appears on screen. As an example, if I’m sprinting around a corner and an enemy appears, the game will freeze for a split second, but then resume just as I’ve been killed. This makes the game unplayable in its current state.

Is Treyarch aware of the Black Ops Cold War Series X crashes?

FoxhoundFPS on Reddit, a representative from Treyarch, has responded to ongoing claims from gamers about the crashes.

“Generally speaking, we’re investigating all crashes and across the game. We outline to contact our Player Support so that you can share details with them and they collate the feedback,” they said.

black ops cold war xbox series x crashing

“My immediate recommendations are to make sure that you’re using the correct version for your platform. Players have also shared that disabling Ray Tracing on XSX has helped. LMK if it does.”

How to fix Black Ops Cold War Series X crashes

There are a few things you can do to improve performance of Black Ops Cold War on Series X.

  1. Make sure you’re playing the Series X/S version of the game

There’s been some confusion surrounding the multiple versions of the game. The Series X version even includes the Xbox One version, and so the Series X/S may be crashing on the back of not knowing which version to play or how to process it, so best to make sure you’re playing the correct version.

To do this, on your Series X:

  • Step 1: Go to “My Games and Apps”
  • Step 2: Navigate over to and click “Filter” (it looks like a martini glass, and the word “Filter” will appear when you land on the button)
  • Step 3: Select “Optimised for Xbox Series X|S games”

From there, if you see Black Ops Cold War with a X|S logo on it, then you’re playing the correct version. If Black Ops Cold War doesn’t appear, it means you’re playing the Xbox One version of the game and may need to purchase the upgraded version, or update (although you wouldn’t have been able to play online if it was merely an update you were requiring).

black ops cold war xbox series x crashing

2. Turn off Ray Tracing

Ever since I turned off Ray Tracing, Black Ops Cold War has worked perfectly on my Series X. This was after days of it being essentially unplayable and crashed my Series X console multiple times a day.

  • Step 1: Boot up Black Ops Cold War
  • Step 2: When you reach the title card, go to “Settings” (the hamburger button)
  • Step 3: In Settings, go to “Graphics” and then navigate down to “Ray Tracing” and then move the marker to “Disabled”

Navigate back to save the settings, then reboot the game. Go back into Settings to ensure Ray Tracing is disabled, and then start playing again. Hopefully that fixes performance issues for you. It has for me and I haven’t had any issues since disabling Ray Tracing.

Still experiencing issues? Sound off in the comments below and we’ll try to help!


Thursday 7th of January 2021

After my xbox s x kept repeatedly shutting down especially it seemed when I was doing well I tried all suggestions still shutting down more so on certain maps Armarda nuketown to name a couple, so as an experiment I hooked up the xbox to a VPN and used sidney as the server (almost the same latency) well what can I say not one shutdown in two days I have ray tracing on and to me it appears the graphics seem better I don't know why VPN has made a difference but its working for me, just for your info I am using express vpn

Stoned Patrol

Saturday 2nd of January 2021

I went to "manage game and add ons" then just hit A again once the screen pops up. Select "Manage installation on internal". Then completely uninstall the "RayTracing Data", and any other parts of the game you aren't going to play (example: Campaign)

This game would let me get into multiplayer matches no problem.. then about 1/3 of the match in it would just freeze or crash n go to home screen on it's own, and not recording any of my kills for challenges.

Above worked for me, funny thing is I never had RT on because I got a new TV when I got the Series X and have had it running at 120 FPS. But deleting the RT Data fully worked for me.

Treyarch... fix this bullshit before season 2. C'mon, we buy the new consoles and they can't run Call of Fuckin Duty?? We are already giving you 1/4 of our internal storage for christ sake.. pretty pathetic honestly.


Thursday 31st of December 2020

just crashed 3 times in a row within 10 minutes. Over and over and over on series x. Raytracing is disabled. FIX THE FKIN GAME!

charlie Pregler

Wednesday 30th of December 2020

Crashes still persisting. This is real bs

Stephen Thomas Robinson

Wednesday 16th of December 2020

This game crashes on my series X almost every other game. Some days better than others but the game is unplayable. I don’t even know why I keep trying. I’ve done the no ray tracing, I’m uninstalled and reinstalled the series X version. There is no fix. This is by far the most frustrating experience I’ve had with any game. This brand new, powerful console is worthless if we can’t play the funnest game optimized for it. It’s been over a month and nothing from Devs? What a crock. These guys can at least acknowledge it and continuously update their base..... instead they release season one and mention nothing of their shit product performance. Unreal.

Anthony Cruz

Tuesday 22nd of December 2020

Yuuuuuuuuuuuuuup. Still happening to me literally as we speak. SO unplayable.

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