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Overwatch endorsement system has helped stamp out toxicity

Overwatch has a history of offering a rather inconsistent performance when it comes to acceptance and team play. Getting putting into a team that not only uses the voice channel but also supports and is nice to one another is a fairly rare occurrence.

To counter a growing element of toxicity among the Overwatch community, the game’s developer, Blizzard, has tried its hand at a few things to counter and improve the experience for players.

A reporting system was introduced across all platforms, and was a welcomed addition to the console version of Overwatch.

The introduction of the game’s endorsement system, however, perhaps had unintended consequences.

While it was certainly introduced as a means to incentivise good team play and strategy, it may shock both players and Blizzard to see just how effective it’s been in stamping out toxicity.

When the endorsement system first dropped, game director, Jeff Kaplan, said the team had already started seeing drops in abusive chat across regions. How that is measured, we’re not sure, but we can probably assume it’s based on reports by other players.

We now also have some solid data by way of research scientist, Natasha Miller, who spoke at GDC recently (via PC Games Insider) about just how much impact the endorsement system has had on Overwatch.

“If you’re not consistently getting endorsements, if you slip up, you’re not going to get endorsements and your level is going to slip,” Miller explained.

“This often causes players to want to get that level back and keep going, which offers a path to redemption.”

Since the introduction of endorsement levels, abusive behavior has dropped 40 percent in matches according to Miller, with between 50 and 70 percent of players actually utilising the endorsement system.

Interestingly, Blizzard even put out its own system to manually track how useful the endorsement system was.

“[Blizzard] put out a server to see if players perceived the endorsement system to be the reason for the decrease in negative behavior,” she told Variety. “Perception can be different than reality, it was close in this case. Players agreed the system was working the way we intended it to.” 

How useful do you think the endorsement system has been in Overwatch? Has it improved the experience for you? Sound off in the comments below.


Sunday 24th of March 2019

Hmmmm I dunno. Almost anyone I know endorses just for the XP. And the chat filters is why you don't see toxic chat.

I don't think it is from the goodness of people's hearts. Maybe I am just cynical but I am through giving this industry and community the benefit of the doubt.

Gaetano Prestia

Tuesday 26th of March 2019

I know I probably do it for the XP lol but i'm also pretty likely to endorse genuinely good teammates, especially good support.

Hates bad writers.

Sunday 24th of March 2019

Yeah, no. Top 500 player, we just left. People don't like playing games that punish them based on their teams efforts, reward them based on averages of the character across the level, and have 0 intention of matchmaking a ladder match. They force win rates. It cured the toxicity? Nope. There's nobody left to succumb to the toxic GAME DESIGN. The only people left are the diehards that do not care how the game changes and the casuals who do not care how the game changes. Then you need to take into account what toxicity is. It's a lame word meant to blanket everyone in a lobby for irrelevant behavior. Douche playing a useless hero purposefully? "Toxic". Guy that calls him out? Also "toxic"? Yawn. It's just children pointing fingers. If the game had a functioning matchmaker the "toxicity" would have evaporated a year ago.

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