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Self-service refunds coming for Xbox and Windows 10 games

Microsoft is set to introduce a refunding system that will make returning a digital game a whole lot easier on Xbox One and Windows 10.

As spotted by a crafty Redditor, there are plans by Microsoft to introduce self-service refunds ala Steam’s refunding platform.

The new option will allow you to get a refund for digital software on both Xbox and Windows 10 within only a few hours.

It’s believed the refunding window is 14 days after point of purchase.

The best thing about the process is that you won’t need to email or initiate communication with an actual human at Microsoft. Yay for not speaking with other human beings!

DLC and Season Passes aren’t eligible for refunds, however, nor are certain Windows 10 apps.

“You’ve spoken; we’ve listened,” the update message reads. “In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through”

How to request a refund on Xbox One and Windows 10


  1. Sign in.
  2. Select “Payment & Billing” and then “Order History”.
  3. Navigate to the purchased game or app you’d like to request a refund for.

There are a few caveats.

  1. You can request a refund within 14 days of purchase.
  2. You must have less than 2 hours of play time.
  3. The game or app must have been launched before requesting a refund.
  4. A refund can’t be made before at least 1 day has passed since purchase.

It’s expected that the self-service refund service will launch on Xbox and Windows 10 in the coming weeks.

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