The launch of the Nintendo Switch has mostly gone off without a hitch, however numerous people are complaining about Joy-Con syncing issues.
The issue first arose with review units distributed to press, and Fenix Bazaar’s own Jayden Williams also experienced issues.
Nintendo responded with a number of vague and somewhat dismissive statements about the issue, but has since addressed the now widely-reported issue.
Fascinatingly — and comically — Nintendo lists things like routers and wireless headsets as possible items that may be causing interference that cause syncing issues between the Switch console and the Joy-Con controllers.
Here’s Nintendo’s official response on how to fix Joy-Con syncing issues.
How to fix Nintendo Switch Joy-Con syncing issue
Ensure your console has the latest system update.
Ensure the Joy-Con controllers are charged.
Try to decrease the distance between the Joy-Con and the Nintendo Switch console.
Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
- Behind a TV
- Near an aquarium
- Placed in or under a metal object
- Pressed against a large amount of wires and cords
- Within three to four feet of another wireless device, such as a wireless speaker or a wireless access point.
Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
- Cell phones, laptops, tablets, etc.
- Wireless headsets
- Wireless printers
- Wireless speakers
- Cordless phones
- USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.
In most cases it will be enough to move these devices three to four feet away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please power these devices off while using the Nintendo Switch console.