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Fire Emblem Heroes common issues, and how to fix them

Fire Emblem Heroes has finally dropped, and it’s sure to dominate the mobile gaming landscape.

However, as is the case with most large-scale, always-online mobile games these days, it’s not without its problems.

A number of issues are hurting the game’s playability, so we’re put together a guide to help people get through some of Fire Emblem Heroes‘ most common issues.

This guide will take you through all of the common issues found to compromise your ability to play Fire Emblem Heroes on your smartphone.

We will update this guide frequently, so if you come across any other issues, please feel free to post in the comments section below, and hopefully the Fenix Bazaar community can help you out!

Fire Emblem Heroes iOS and Android system requirements

Fire Emblem Heroes is supported on the following devices


  • iOS 8.0 or higher on iPhone, iPod Touch and iPad
  • Recommended 1 GB of RAM or more


Android 4.2 or higher is required

Device with 2 GB of RAM or more is highly recommended

Error – A communications error has occurred. Support Code: 803-0003

This error is caused by overloaded servers. It is advised not to keep reloading the game, as this will just feed into the issue. The issue is related to the number of people downloading the game at once, which is overloading the servers.

Your best course of action would be to simply keep retrying every 10 minutes or so, rather than continuously reload the game every few seconds. Once the servers calm down and stress is released, you should be able to get on.

 Error – Cannot link Nintendo Account

A number of Fire Emblem Heroes players appear to be facing this issue.

At the moment, there’s no known cause, but we can assume that it’s probably caused by server strain.

However, some players are being redirected to “https://null/connect/1.0.0/authorize/” in their browser, which suggests an authentication issue.

Try clearly your smartphone’s browser cache, history and cookies, and try again. If that doesn’t work, try rebooting the game, and then attempt to connect your My Nintendo account using a different connection, be it over Wi-Fi or a mobile network.

Error – Support Code: 803-3001

Some players are facing this error code and simply can’t get beyond the Fire Emblem Heroes main screen.

There is no known wide fix for this, although some players report having deleted and then redownloaded the game fixed the problem.

BEWARE: If you’ve played the game and earned Orbs but haven’t connected your My Nintendo account, deleting the game will lose your Orbs. Your Orb count is connected to your My Nintendo account, so make sure it’s connected to your game before you delete the game.

Can’t purchase Orbs

This may be caused by an issue with your payment system, or the number of Orbs you have. There is a maximum of 999 Orbs per account.

Didn’t receive My Nintendo Points

Firstly, make sure your My Nintendo account is actually linked to Fire Emblem Heroes. Then, ensure you met all of the requirements of the mission or quest in order for the My Nintendo points to be rewarded. Sometimes there are time or damage requirements, which may go unnoticed on your initial play-through.

Didn’t receive Orbs after purchase

This can be fixed any number of ways. Firstly, try restarting your app. If this did not work, wait a few hours, as it may take time for the server to recognise your transactions. Do not uninstall the game while you are waiting for Orbs to appear. If they don’t appear, ensure your payment method was correct, and that the payment actually went through.

The game is simply not working

Try deleting the game and reinstalling it, but not before clearing your system cache. Ensure that if you have progressed at all in the game, that your My Nintendo account is liked to the game profile so that you don’t lose progress or Orbs.

Have any issues that aren’t listed here? Post them in the comments below!

Jord An

Sunday 12th of March 2017

So i have $41 from gift cards in my itunes account. But when I went to purchase orbs for $37 it said I didnt have enough money. I am from canada, but I dont think that the money is in american. Help?

Hauke Ljepojevic

Monday 13th of February 2017

New Error (i guess), i installed the Update but after its done its instantly crash.and the next time i opened the app it loads forever. i installed it multiple times and each time the same issue.The One who should know the solution should be blessed

Daniel Sullivan

Wednesday 8th of February 2017

Every day or so the game uninstalls the 404 megabytes of data and I have to redone load it. The issue isn't my total storage because I have more than enough plz help


Sunday 5th of February 2017

Even if you can't purchase Orbs beyond 999, you are permitted to possess more than that (per the game's FAQ); the game keeps track internally.

Ed Silva

Saturday 4th of February 2017

I can't make it pass the start menu the game keeps sending me back to the home screen without warning within 15 secs or less or as soon as i hit the start button :(

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